- All returns has to be preauthorised before they can be returned.
- Wig-It.co.za will issue you a Goods Return Acceptance (GRA) number and instructions on how to return the goods.
- Wig-It.co.za will not accept a return unless Wig-It.co.za has issued a GRA number.
- Submitting a Request to Return Goods does not mean that the GRA number will automatically be issued and you can return the goods.
- Wig-It.co.za will authorise the return only after Wig-It.co.za have evaluated the reason for the return and Wig-It.co.za might contact you if Wig-It.co.za need more information prior to issuing a GRA Number.
- If Wig-It.co.za has made an error and shipped the wrong product or if the item is damaged whilst still under the control of Wig-It.co.za Wig-It.co.za will gladly sort out the problem.
- Please note you have 2 Weeks to notify Wig-It.co.za of a problem.
- If the error is Wig-It.co.za’s the shipping is free to collect and return the goods to you.
- No exchange will be considered unless the original tags and packaging are undamaged and are returned with the goods.
- When trying on a wig please wear a wig cap at all times to protect your natural hair and the condition of the wig.
- “ON SALE” items cannot be returned or exchanged.
- If Wig-It.co.za receive non-qualifying exchanges you will be charged R200.00 (two hundred rand) to send the items back to you.
- Wig-It.co.za unfortunately cannot entertain refunds.
- Orders can be paid by Credit Card, Bank Deposit or Electronic Funds Transfer.
- All payments are subject to a clearance period, the clearance period is dependent on the banks concerned.
- If you wish to make use of alternate payment methods please contact Wig-It.co.za so we can make the necessary arrangements with you. Contact az.oc1635331645.ti-g1635331645iw@of1635331645ni1635331645 to arrange this.
- Your order will only be dispatched after the funds have cleared.
- You agree to accept your tax invoices and other tax documents in electronic form, whether it is emailed or available for download on our Website.
- Please include the last 5 digits of the order number as the reference number on the deposit if paying by any means other than the online credit card option.
- If paying by any means other than credit card please fax or e-mail proof of payment.
All goods remain the property of Wig-It.co.za until paid for in full.